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FAQ

FAQ Categories

My Account

Ticket Purchase

Purchasing Fares

Activating Tickets

Boarding with your Mobile Ticket

About Cross Bay Ferry

Questions & Answers

My Account

How do I set up my account?

For Android Devices:
After you first launch the app, you’ll see the App Dashboard. Tap “My Account” and “Not registered? Register today!”. You can also create an account by tapping the “My Tickets” button, then “Not registered? Register today!”.

For iOS Devices:
After you first launch the app, you’ll see the App Dashboard. Tap “My Account”, “login” and then “Not registered? Register today!” You can also create an account by tapping the “My Tickets” button, then “Not registered? Register today!”

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What is the difference between creating an account and logging in?

“Create an account” if you don’t have one or want to create a new one.

“Login” if you want to use an existing account.

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How do I reset my password?

On the bottom of the login screen, tap the link “Forgot your password?” A Password Reset screen opens. Enter your E-Mail address, and tap “RETRIEVE PASSWORD”.

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Ticket Purchase

Is it necessary to create an account to purchase a ticket?

Yes. You will be prompted to create an account before purchasing a ticket. This allows greater convenience for you, as you can access your account from the Mobile App, the online ticket portal, or at the terminal ticket booth. In addition, it will assist in providing you a refund if one is requested.

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How do I add a debit/credit card to my account?

For Android Devices:
Adding a debit/credit card can be done while making a purchase and/or under “My Account.” Log into your account and click “My Account.” Under “Tickets”, click “Payment Methods” and press the plus sign in the green circle next to “Payment Methods”. You will then be prompted to enter your credit card number. You can manually enter your credit card number or click the camera icon to take a picture of your card, which will automatically enter your card number. Next, enter your expiration date, CVV number, and postal code.

For iOS Devices:
Login to your account and click “My Account”. Under “Tickets”, click “Payment Methods” and tap the “Add a New Credit Card” button. The camera opens up and can automatically scan your credit card number. You also have the option to select “Keyboard” and enter the card number yourself. Next, enter your expiration date, CVV number, and postal code. To complete entering your credit card data, tap “Done.”

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Can I store more than one card?

Yes. You can add another card while making a purchase by tapping “Change” on the Ticket Checkout screen. The Payment Methods screen will open, with an option to “Add A New Credit Card.” Tap that option.

You can also add additional cards within “My Account”, under “Payment Methods”.

There is no limit to the number of credit cards you can save within your account.

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Where is my personal information and credit card information stored?

All personal and credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

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How quickly is the payment processed?

Once the payment is authorized, the payment is processed immediately.

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What if my credit/debit card declines?

First, confirm you have the correct bank card details registered in the app exactly as they appear on your card and billing statement, such as credit card number, zip code, and three-digit security code (CVV) on the back of the card. If everything is correct, contact your bank for further information.

Transactions showing as “pending” have not been processed and typically are removed within two business days. Your credit card will not be charged for these transactions.

The Cross Bay Ferry accepts both Visa & MasterCard. We do not accept American Express or Discover.

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My card was declined — why is there a pending transaction on my statement?

Transactions showing as pending have not been processed and typically are cleared within two business days. Your card will not be charged for these transactions.

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Can I get a refund?

Due to the limited seating on the ferry, tickets are not refundable.

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Are receipts available for my mobile ticketing purchase?

Receipts are not available for mobile ticketing purchases. However, you will see a confirmation page upon processing of payment. And, an order confirmation will be emailed to you confirming the completed order and payment transaction.

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When can I purchase tickets?

Tickets are available for purchase any time online at this web site or through our FREE mobile app. To download, visit the iTunes or Android Marketplace and search cross bay ferry. Tickets purchased online or on our mobile app can be changed or modified through the point of purchase (i.e., web site or app).

Our ticket window is manned 1 hour prior to the first scheduled departure in St. Petersburg, and 30 minutes prior to the first departure in Tampa, on any given day. Tickets purchased at the ticket window cannot be modified or used for a different time/date. We cannot refund or replace any lost or unused tickets. All sales are final.

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Do you accept credit cards?

Yes, we accept Visa and MasterCard. We do not accept American Express or Discover.

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Where can tickets be purchased?

Single use tickets can be purchased at our ticketing windows at the ferry landing sites, online, and via your mobile device through the FREE Cross-Bay Ferry app.

All guests must be ready for loading 15 – 20 minutes prior to departure. Ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

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Purchasing Fares

Is stand-by seating available?

No, due to the restraints of keeping an on-time sailing schedule, and the varying arrival times of guests, we are unable to provide any stand-by seating should a sailing be sold out in advance. Once a trip is fully booked, we cannot sell any additional tickets. We recommend if you’re planning a trip, to purchase tickets at your earliest convenience online or through our free mobile app. Walk-up availability for any particular trip is not guaranteed.

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Will there be reserved seats?

No, but a guest can make a reservation and purchase a ticket for a specific sailing time on a specific date.

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Can you ride the ferry roundtrip?

Yes, all guests will be asked to exit upon arrival, so that the crew can clean the vessel. Returning guests will line up to board the vessel on a first-come, first-served basis. Departing and returning tickets must be purchased separately, but may be purchased at any time from any ticketing platform.

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Is there a limit for purchases?

No, there is no limit.

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Can multiple tickets be purchased at one time?

Yes, you can purchase more than one ticket at a time. Unused tickets will be stored in your account for future use.

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Can I purchase my ticket ahead of time with the app?

Yes. Due to the limited seating on each vessel, we highly encourage passengers to purchase their tickets in advance.

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Does my ticket expire?

Yes. It is only good for the specific day and departure for which the ticket was purchased.

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Do children under 4 years require a ticket?

Yes, all guests including children 4 and under (FREE) are required to have a ticket. The ferry has a capacity of 149 passengers which cannot be exceeded. In the event that a sailing is sold out and a child 4 years or under is presented without a valid ticket, we will be unable to board the entire party. Please keep this in mind when purchasing tickets online or at the ticket window.

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Are Children allowed on the ferry without adult supervision?

A person must be 15 or older to ride the ferry on their own. Children ages 14 and under must be accompanied by an adult. All guests, including children 4 and under require a ticket to board the ferry.

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Activating Tickets

How do I activate my Mobile App tickets?

Log onto your Mobile App account, go to "My Tickets", and select the ticket for your upcoming trip. Prior to the ticket agent scanning your ticket, tap on the "Show Ticket" icon for the desired ticket to be used.  

When the ticket agent asks for your ticket, tap on the QR code on the lower portion of your phone's screen, which will enlarge the QR code for scanning. The enlarged QR code will remain on your screen for 10 seconds before reducing back to the smaller icon. You may have to tap on the QR code again if the agent has not scanned the QR code prior to it reducing to the smaller icon.

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How do I view my active ticket?

After a crew member has activated your ticket, simply click “back” on the top of your screen from your iOS device and return to your “My Tickets” list.

On Android, use the built-in back button on your device to return to the “My Tickets” list. The ticket status will update. Click on the ticket to view.

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Can I use multiple tickets at the same time for myself and my family or friends?

Yes, just go to “My Tickets”, and select “Show Ticket” for each ticket needed for the group traveling with you. To use more than one ticket, you must first purchase the tickets on the “Buy & Reserve” screen.

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Boarding with your Mobile Ticket

The ticket takes a long time to display, what can I do?

Click the back button and select “Show Ticket” again. Also, closing other apps on your phone that are also open and you aren’t currently using can help your phone’s responsiveness. If the issue continues, try restarting your phone and/or uninstalling and reinstalling the app.  

If the problem continues, you can bring your phone to the ticket booth at the Ferry Terminal for assistance. 

As a reminder, it is your responsibility to have your ticket ready for activation upon boarding. If your ticket is not ready or your phone is not working, you may be asked to allow other passengers to board.

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Where are you located?

The St. Petersburg Ferry Terminal is located on Bayshore Drive NE, just north of the Museum of Fine Arts and just south of the Vinoy Hotel. This is roughly 418 Bayshore Drive NE.

We load and unload in Tampa at the Florida Aquarium Wharf, 701 Channelside Drive. Ticketing in Tampa is available at The Florida Aquarium courtyard adjacent to the Guest Services window at the main entrance.

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Are pets allowed onboard?

Pets are permitted onboard the ferry on a case-by-case basis. Those pets with permission to board must be on a leash/restraint or in a travel kennel. The crew is not responsible for boarding or tending to pets. The Cross Bay Ferry recognizes that there are pets who by virtue either of training or lack of training and socialization—especially in combination with a genetic predisposition to be wary of strangers, uncomfortable with traveling onboard the ferry, aggressive toward other animals and/or predatory toward other animals—may pose serious threats if inadequately supervised and controlled by their guardians. Excluding service animals, the ferry reserves the right to refuse accommodations to any pets that may cause issues or harm to other passengers. For more information, please call our customer service number at 727-273-5932.

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Can I bring my bike?

Yes, there are facilities for standard 2-wheel bicycle storage on the ferry. Guests must be able to handle their own bicycles; crew cannot assist with the loading and unloading of bicycles. A maximum of 30 bicycles can be carried. We cannot accept recumbent, tandem, tricycles, bicycle carriages, or segways. 

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Can the ferry accommodate guests with disabilities?

Yes, reasonable accommodations can be made for guests with disabilities. The vessel is laid out in a manner that supports ADA needs.

Please contact Customer Service prior to planning your trip and for additional information. Please call 727-273-5932.

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Will a crew member show me how to use the app?

It’s best to do your research before you head out. A crew member may be able to help, but their job is to check your fare and focus on boarding passengers. There is an FAQ that addresses how to activate a ticket.

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Can strollers be taken on board?

Yes, strollers are easily accommodated and there is no additional fee.

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About Cross Bay Ferry

What is the Mission of the Cross-Bay Ferry?

The mission of the Cross-Bay Ferry is to provide Tampa Bay area residents and visitors with water transit service and passenger ferry technology.

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Can I learn more about the ferry?

The ferry is a twin-hull aluminum catamaran that provides a stable and comfortable ride. Its name is the Provincetown III

The vessel is 98 feet long and 33 feet wide. The ferry is certified to carry a maximum of 149 guests with ample interior and exterior seating.

The ferry can comfortably cruise at 29 knots, (33mph), but the actual operating speed will vary.

The ferry was proudly manufactured in the United States – in Somerset, MA.

The ferry is inspected and certified by the United States Coast Guard.

There is one vessel that will serve the route during the Ferry Season.

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Is there food service on the vessel? What amenities are offered?

Yes, there is limited food service which is revised and enhanced as guest tastes warrant.

Coffee, tea, soft drinks, and water are available. Also, beer, wine and limited cocktails are available to guest who are of legal age and have a valid photo I.D.

Passengers are not allowed to bring their own alcohol onto the vessel. This is strictly forbidden.

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Are there restrooms on the vessels?

Yes, the ferry is equipped with two “heads” (restrooms) on the main deck. One restroom supports ADA use.

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Is smoking allowed on the ferry?

No, there is no smoking on the ferry in any location at any time.

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Is there outdoor seating?

Yes, the vessel is equipped with ample outside seating on the main and upper decks.

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How long does it take to disembark all guests?

Five minutes is allowed to unload the vessel and another 10 minutes to load. A total of 30 minutes is normally provided to “turn” the vessel, which allows additional time to handle bicycles, luggage, and prepare the vessel for the next departure.

All guests must be ticketed and ready for loading 20 minutes prior to departure. All ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

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Is luggage allowed on the ferry?

Yes, two (2) hand-carry items (e.g. suit cases) and one (1) small personal item (e.g. purse or laptop) may be carried on board at no additional charge – provided:

  • The guest can carry on the items (in a single trip) and
  • The carry-on items are commercial luggage (duffle bag, backpack, suitcase).

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What are examples of items that cannot be carried on?

Examples of items that cannot be carried on include (but are not limited to):

  • Coolers
  • Fish boxes
  • Trash bags
  • Dive tanks
  • Bee hives

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Where is the carry-on luggage stored?

Carry-on luggage is stowed in dedicated luggage areas on the main and upper decks. Guests may keep small personal items (e.g. purse, laptop, small backpack) with them; but, for safety reasons, all other luggage must be kept in the storage areas.

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What about firearms?

Firearms cannot be carried on board the vessel, except by law-enforcement personnel that are on duty or as otherwise permitted by state law.

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What if I have hazardous materials?

Under no circumstance may any hazardous materials be brought onto the ferry as, or within, carry-on items.

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Is WiFi access available?

Guests can utilize their own personal device to access their cellular network connection.

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Can laptop computers be charged on board?

The ferry has limited A/C receptacles on board. Access to these is available on a first-come, first-serve basis, and is limited by one’s seat location on the ferry.

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Where does the ferry dock at night?

The ferry will Home Port and overnight in St. Petersburg.

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How long will the ferry run this season?

The ferry runs from November 2, 2018 through April 30th, 2019. The ferry will operate seven days a week, except for Holidays. Please check the schedule on our website for the latest information

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How long does the transit take?

The regular crossing time is scheduled for approximately 50 minutes. Weather and traffic conditions can impact transit time. All guests must be ticketed and ready for loading 20 minutes prior to departure. All ticket sales cease 5 minutes prior to sailing in order to complete the loading process.

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Is there service on the weekends?

Yes, service is provided on the weekends, except Holidays. Please check the schedule on our website for the latest information.

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Is there parking at the St. Pete landing site?

The Sundial Garage is three blocks away with an entrance located on 2nd Street, south of 2nd Avenue North. All customers who purchase a ticket for the Cross-Bay Ferry and who park in the Sundial Garage will be given a parking pass, upon request of the ferry staff at the St. Petersburg ticket booth, which a patron can use upon exiting the Sundial Garage to get free parking for that day.  There are also several other garages and lots downtown which are also open to the public for market rates.  There is also limited availability of metered surface parking spaces in downtown St. Petersburg.

Yes, there is metered parking adjacent to the ferry landing site at the North Yacht Basin along Bayshore Drive. In addition to the metered parking, there’s additional paid parking available at the Sundial Parking Garage, Southcore Parking Garage, Al Lang/Progress Energy Park Surface Lot, and 800 1st Ave South Lot. For more information regarding these lots and pricing, please visit Public Parking Lots and Garages site of the City of St. Petersburg.

There are also three spaces on the east side of Bayshore Drive Northeast with designated signs that allow drop off and pick up for the public. There is no charge to utilize these spaces.

The physical address for the ferry terminal is: 375 Bayshore Dr. NE, St Petersburg, FL 33701

THE FERRY DEPARTS ON TIME. PLEASE ALLOW YOURSELF 15-30 MINUTES PRIOR TO TRIP FOR BOARDING. THE FERRY CANNOT DELAYED FOR GUEST TO FIND PARKING.

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Is there parking at The Florida Aquarium?

Yes, there is ample paid parking at the Florida Aquarium. Additionally, there are two paid Tampa Cruise Parkway Parking Lots available immediately across the street and within short walking distance to The Florida Aquarium. Guest may be dropped off in the circle directly in front of the aquarium.

The physical address for the ferry terminal is: 701 Channelside Dr. Tampa, FL 33602

THE FERRY DEPARTS ON TIME. PLEASE ALLOW YOURSELF 15-30 MINUTES PRIOR TO TRIP FOR BOARDING. THE FERRY CANNOT DELAYED FOR GUESTS TO FIND PARKING.

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Does the vessel run during periods of fog?

While the vessel is fully capable of running during fog, the Captain of the Port (U.S. Coast Guard) prevents all vessels from operating during periods of reduced visibility in Tampa Bay. In these situations, any delays are outside of the ferry’s operating control.

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Can the ferry be booked for special events?

The ferry may be available for some special events. Please contact our Guest Services department, and watch our website for information.

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